At Formulate Labs, Inc. ("Formulate Labs") we are committed to protecting your privacy regarding any information we may collect while operating our platform and services. Formulate Labs provides contract manufacturing, formulation development, and related services to business customers through our online platform at formulatelabs.ai. Information shall only be collected and used as outlined in this document. Formulate Labs has no responsibility for content on other websites that you may encounter while navigating our platform.
This policy applies to information collected through the formulatelabs.ai platform and related services. The policy is effective as of January 1, 2026.
As a contract manufacturing and formulation development platform, Formulate Labs collects various types of information to provide our services effectively. The information we collect depends on how you interact with our platform:
You may unsubscribe from our marketing communications at any time by clicking on the link in the footer of every email or by contacting our team.
Our platform provides tools for formulation development, product creation, and manufacturing management. When you use these tools, we collect and process data necessary to deliver our services, including:
This information is essential for providing our contract manufacturing and formulation development services. Your formulation data and proprietary information are treated as confidential business information and are protected accordingly.
Formulate Labs uses the information we collect to:
Formulate Labs implements robust security measures to protect the information collected through our platform. We understand that our customers entrust us with sensitive business information, including proprietary formulations and manufacturing data. Our security measures include:
While we take reasonable measures to protect your information, please note that no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and to notify us immediately of any unauthorized access to your account or any security concerns.
You may request at any time that Formulate Labs provide you with an opportunity to review, update, or request deletion of your personal information collected through our platform. To submit a request, please contact us at:
In your request, please include:
We will respond to your request within a reasonable timeframe. Please note that certain information may be retained as required by law or for legitimate business purposes as described in this policy.
If you are a resident of the State of California and have an established business relationship with Formulate Labs, you have certain rights under the California Consumer Privacy Act (CCPA) and California Civil Code Section 1798.83, including:
To exercise your California privacy rights, please submit a request to privacy@formulatelabs.ai with the subject line "California Privacy Rights Request." Include your name, company, email address, and a description of your request.
Formulate Labs does not respond to "do not track" (DNT) browser signals. We will verify your identity before processing your request and respond within the timeframes required by applicable law.
Formulate Labs discloses personally-identifying information only to those employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Formulate Labs' behalf or to provide our manufacturing and development services, and (ii) have agreed not to disclose it to others. This may include:
Formulate Labs will not rent or sell your personally-identifying information to anyone for their own marketing purposes without your consent. We disclose information only when required to do so by law (such as in response to a subpoena, court order, or other governmental request), or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Formulate Labs, third parties, or the public at large.
Confidential Business Information: Your formulation data, product specifications, and other proprietary business information are treated as confidential. We do not share this information with other customers or third parties except as necessary to provide our services to you.
Formulate Labs may collect and use aggregated, anonymized data about platform usage to improve our services, develop new features, and understand industry trends. This aggregated data does not identify individual users or businesses and may be shared with partners or used in public reports. We will never share your specific formulations, business information, or personally-identifying data in any aggregated reports.
If Formulate Labs, or substantially all of its assets were acquired, or in the unlikely event that Formulate Labs goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Formulate Labs may continue to use your personal information as set forth in this policy. Aside from the foregoing, we do not sell or share your personal information.
Formulate Labs uses cookies and similar tracking technologies to enhance your experience and understand how our platform is used. A cookie is a small piece of data stored on your device by your web browser. We use cookies to:
We also collect technical information including browser type, operating system, IP address, referring URLs, pages visited, time spent on pages, and other usage data. This information helps us improve our platform, identify potential security issues, and enhance user experience. IP addresses may be used to determine geographic location and identify potential fraud.
You can configure your browser to refuse cookies, but this may affect your ability to use certain features of our platform, particularly the logged-in portal experience. Some third-party services we use (such as analytics providers) may also set cookies. This Privacy Policy covers the use of cookies by Formulate Labs and does not cover the use of cookies by third-party services.
Our platform may integrate with or link to third-party services, including analytics tools, payment processors, and other business services. These third parties have their own privacy policies, and we encourage you to review them. Formulate Labs is not responsible for the privacy practices of third-party services.
Formulate Labs provides B2B services for contract manufacturing and formulation development. Our platform is intended for use by businesses and professionals, and we do not knowingly collect personal information from individuals under the age of 18. If you are not authorized to act on behalf of a business entity, you should not use our platform or provide information through our services.
Formulate Labs may change its Privacy Policy from time to time, and in Formulate Labs' sole discretion. Formulate Labs encourages visitors to frequently check this page for any changes to its Privacy Policy.
Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Formulate Labs retains your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Certain data must be retained for longer periods due to regulatory and quality compliance requirements:
If you wish to request the deletion of your data held by Formulate Labs, direct your request to us via email at deletion@formulatelabs.ai. In your email, specify your name, company, and the email address associated with your account. This information will enable us to accurately identify and process your data deletion request.
Upon receiving your request, Formulate Labs commits to deleting or anonymizing your personal and business data within our systems. We aim to complete this process within 90 days of receiving your request.
Important: Due to regulatory requirements in the personal care and cosmetics manufacturing industry, Formulate Labs is legally obligated to retain certain manufacturing quality records, batch documentation, and production records. These records are retained in compliance with cGMP (current Good Manufacturing Practice) and ISO 22716 requirements, and are not used for marketing purposes or shared with third parties unrelated to regulatory compliance.